Refund policy

Core Collective Return & Refund Policy
Thank you for shopping at Core Collective. We want you to be completely satisfied with your purchase. If you are not entirely happy with your item, we are here to help.
1. Returns Window
  • Standard Returns: You have 30 calendar days from the date you received your item to log a return.
  • Online Purchases (Cooling-Off Period): For items bought online, you have a 7-day cooling-off period from the date of delivery to return an item for any reason, in terms of Section 44 of the ECT Act.
2. Return Conditions
To be eligible for a return, please ensure that:
  • The item is unused, unworn, unwashed, and in the same condition that you received it.
  • The item is in its original, undamaged packaging.
  • All original tags, labels, and accessories are still attached.
  • You have the receipt, order confirmation number, or proof of purchase.
3. Non-Returnable Items
For hygiene, safety, and operational reasons, the following items cannot be returned or exchanged unless they are defective:
  • Underwear, swimwear, and bodysuits.
  • Earrings and pierced jewelry.
  • Opened cosmetics, fragrances, and personal care products.
  • Custom-made, personalized, or altered items.
  • Gift cards or digital vouchers.
4. Damaged or Defective Items
In accordance with Section 56 of the South African Consumer Protection Act (CPA):
  • If your item is defective, damaged, or fails within 6 months of purchase, you are entitled to a repair, replacement, or full refund.
  • We will arrange and pay for the collection/shipping of genuinely defective items.
5. Shipping Costs for Change-of-Mind Returns
  • Your Responsibility: If you are returning an item because you changed your mind or chose the wrong size, you will be responsible for paying your own courier or shipping costs to return the item to us.
  • Non-Refundable: Shipping costs from your original order are non-refundable.
6. Refunds and Store Credit
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved Cash Refunds: If approved, a refund will be processed to your original method of payment (e.g., credit card or EFT) within 7 to 10 business days.
  • Store Credit: Alternatively, you can choose to receive your refund immediately via store credit/gift voucher.
7. How to Start a Return
To log a return, please contact our support team at corecollective91@gmail.com with your order number and the details of the item you wish to return