Shipping policy

Core Collective Shipping & Delivery Policy
Thank you for shopping at Core Collective. We partner with reliable third-party courier services to ensure your orders are delivered safely and efficiently to your doorstep anywhere in South Africa.
1. Shipping Rates & Delivery Fees
We offer a simple flat-rate shipping structure based on your order total:
  • Standard Delivery: A flat rate of R99 applies to orders shipped across South Africa.
  • Free Shipping Threshold: All orders over R1,000 qualify for Free Standard Shipping.
2. Processing & Dispatch Times
  • All orders are processed and packed within 1 to 2 business days (excluding weekends and South African public holidays) after payment confirmation.
  • Once your order has been packed and handed over to the courier, you will receive an email and/or SMS confirmation containing your tracking number and a link to track your parcel live.
3. Estimated Delivery Timelines
Once dispatched from our Pretoria facility, estimated delivery times are as follows:
  • Gauteng (Pretoria & Johannesburg): 1 to 2 business days.
  • Other Major Metros: 2 to 4 business days.
  • Regional / Outlying Areas: 3 to 7 business days.
Please note: While we do our best to meet these timelines, delivery dates are guidelines provided by our courier partners and cannot be guaranteed during peak periods (e.g., Black Friday or Christmas) or unexpected infrastructure delays.
4. Delivery Rules & Conditions
  • Door-to-Door Service: Deliveries are made to physical addresses only. We cannot deliver to P.O. Boxes or PostNet suites.
  • Delivery Hours: Couriers deliver between 8:00 AM and 5:00 PM, Monday to Friday. Please ensure someone is available at your chosen address to sign for the package during these hours.
  • Failed Delivery Attempts: If the courier is unable to deliver after two attempts due to no one being home or incorrect address details, the parcel may be returned to us. You will be responsible for the courier costs to re-ship the item.
5. Order Tracking
You can track your order at any stage using the tracking link sent to your email or by visiting the courier partner’s website directly using your provided waybill number.
6. Shipping Damages & Lost Parcels
If your parcel arrives visually damaged or tampered with, please note this on the courier’s delivery sheet before signing, take photos of the packaging, and contact us immediately at corecollective91@gmail.com so we can resolve the issue with the courier company.